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I have been searching my items this past week and my items or store does not come up in search results. I have entered the exact titles and keywords and I get nothing.I had a friend search using a direct link and the items come up that way and I actually got views that day. Other than that I have zero foot traffic to my store in months if not years and was not aware of it since I only recently became more active on the site. I am being charged for these listings so I do not get it.I tried contacting lutz-heilmann.info customer service last week with the issue but have yet to get a reply. I am thinking about closing my shop and starting over if I can"t have anyone see my listings. Can I do this? What do you suggest? How do I get this resolved. Thank you in advance. Please help me.
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First of all, Your shop is not indexed yet:https://lutz-heilmann.info/t5/Fteam/Notepad/gpm-p/125364076/highlight/true#M1576You need to contact lutz-heilmann.info support.And in the meantime, try to optimize Your shop/listings, becauseYour shop"s settings are not completed (no policies, no "About" page, no tags, etc.)Without tags maching title"s phrases, Your items can"t be found in lutz-heilmann.info search results."Using Tags to Get Found in Search":https://help.lutz-heilmann.info.com/hc/en-us/articles/360000336307"How to Get Found in Search":https://www.lutz-heilmann.info.com/seller-handbook/article/how-to-get-found-in-search/22717244953Check more info in seller handbook and on E. help pages to make suitable changes:https://www.lutz-heilmann.info.com/seller-handbookhttps://help.lutz-heilmann.info.com/hc/en-us/articles/115015745428Good luck!
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I am having the same issue with my shop. I have always been in the search when searching for baby books. Now, I do not come up in the feed. It has been almost a year since my listings come up. I"m not sure if I am being punished for having a lot of sales. It is so frustrating. I worked really hard on my shop and product. I would love to know how to get my customers back. Any advice would be awesome!
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TheSweetRhinoI did a search in your shop for "baby book" = 15 resultsI then searched in lutz-heilmann.info for "baby book" and filtered by your location "New Haven, Connecticut"= 19 results and 15 are yoursYour items are indexing just fine. Your items aren"t blocked by the key search term "baby book".So, you can keep doing what I just did and see if any of your items are being "blocked" by specific key search terms. If doing this, check in a good month for your top search terms and then compare those results to February looking for search terms that are no longer showing up. Use those as a starting point for checking items.OR/ANOTHER THING the search algorithm changed and/or testing is occurring and your items just aren"t showing up where they "used to" show up in search. The "different users see different things" excuse doesn"t work. This is moreso country specific. One country seeing different than another. All items get rated/ranked based on multiple factors and then show up in search results based on those ratings.I am having both "blocked" items by specific search terms (issue on and off since July) and search results changed drastically last week for some searches. Like items from the first few pages of search results not showing up until after page 26 where I stopped looking.This thread talks about the "blocking". It has had a significant impact on my shop:https://lutz-heilmann.info/t5/Technical-Issues/Yet-again-items-being-blocked-from-search/m-p/1295909...