Other customers cannot see these comments, just page admins and the individuals themselves can. Why?
Found the answer:
Why are some comments on my Page showing up in grey?
To assist display screen just the many valuable content on your Page, automatic spam filters note comments that have been detected as spam. These comments will show up in grey to admins, however will not appear to the public. Please save in mind that comments that include keywords you have added to the "Moderation Blacklist" will likewise show up in grey. You have the right to learn more around the "Moderation Blacklist" here.
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To unnote a comment as spam, locate the comment on your Page, move your cursor over the comment and also click the "X" that appears. You deserve to then choose the "Unmark as Spam" connect.
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edited Jun 16 "20 at 10:46
answered Sep 2 "11 at 6:06
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