Unless you’re a mind reader, the just means to uncover out what human being are reasoning is to ask them.

That's what surveys are for. But the way you ask the question frequently determines the kind of answer you gain back—and also among the initially decisions you have to make is: are you going to ask an open-finished or a closed-ended question?




You are watching: Which of these helps you understand what people are saying to you

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See more: On The Picture Or In The Picture Or On The Picture ”; “In A Photo”

Open-ended questions are wide and deserve to be answered in information (e.g. "What execute you think about this product?"), while closed-finished questions are narrow in emphasis and generally answered through a solitary word or a pick from restricted multiple-alternative options (e.g. "Are you satisfied with this product?" → Yes/No/Mostly/Not quite).

By expertise the difference in between the 2, you have the right to learn to ask better inquiries and acquire much better, even more actionable answers. The examples below look at open- and closed-ended questions in the context of a webwebsite survey, yet the principle applies throughout any kind of type of survey you may want to run.


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