The aircraft pulls ago from the gate about 10 minutes late. It"s a Delta 757, with the narrow aisle and also 42 rows that takes forever to load, particularly when the overhead bins fill up.

You are watching: How many minutes is a few minutes

We slowly taxi to the runmeans, and then taxi appropriate on past it and onto the deicing pad. Seeing that it is late August in Detroit, this tells me somepoint is going on.

After a couple of minutes of sitting, the pilot comes on and says

"We"re going to be delayed just a few minutes. There are some weather delays in Atlanta but we will be acquiring undermeans soon. We are still expecting an on-time arrival in Atlanta."

My interpretation of "simply a few minutes" is 5 minutes. The pilot"s interpretation was even more choose 20 minutes and by the means we are going to be 20 minutes late.

And I think to myself that this isn"t the first time I"ve encountered this difference in interpretation. Pilots constantly claims "simply a couple of minutes" and also it always winds up being a lot more than 5 minutes.

Why can"t they simply tell it favor it is. I"m much more patient when I know it is going to be 20 minutes than when I"m reasoning it is going to be 5 minutes and also it stretches out even more.

This gets me reasoning. Delta, the merchant, and also I, the customer, and I have a very various interpretation of the definition of a key item of indevelopment. Delta is type of a huge company, via many units, marketing specialists, you name it, and they can not gain this item of communication ideal. I"m a partner in an eight person firm. Are we acquiring our communications to our customers right? Delta can"t. Am I sunk? I don"t have the very same sources.

I"ve pertained to the conclusion that I can gain it best, and also I attempt to acquire it right. Part of that is by making sure I connect plainly to our customers and also gain an knowledge of their expectations. That is one factor we bill solved fees on almost every little thing we carry out (and we carry out most auditing). No surprises to the customer. Because you recognize what happens once you send out an engagement letter that claims "our fee estimate is $6,000 - $10,000." The customer see $6,000, and also the CPA firm sees $10,000 via the opportunity of overperiods.

My leskid for the day: Communicate to your customers (and merchants and also everyone else you deal with) clearly. Everyone comes out happier.

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p.s. I"m composing from 30,000 feet on Delta 1175 Detroit to Atlanta; I affix from tright here to Sarasota and then a short drive to Venice. Back to Detroit tomorrow night. I recognize you wanted to know that. 

p.p.s. TripIt claims we are going to be 30 minutes late, but the pilots haven"t told us yet.